Refund & Cancellation Policy

Our policies regarding refunds for donations and seva bookings.

Last Updated: March 2024

This Refund & Cancellation Policy applies to all donations and seva bookings made through the Kailasagiri Cave Temple website (kailasagiricavetemple.com) or directly with Sri Gangadhareshwara Seva Trust ("the Trust"). Please read this policy carefully before making any financial transactions.

1. Donations

All donations made to Sri Gangadhareshwara Seva Trust are voluntary religious contributions. As such, donations are generally non-refundable.

Donations are made at the donor's own discretion and are used to support the temple's charitable activities, including Anna Danam (free meals program), temple maintenance, development, and other trust objectives.

In exceptional circumstances where a refund may be warranted (e.g., duplicate payment, incorrect amount charged), please contact us within 7 days of the transaction, and we will review your request on a case-by-case basis.

2. Seva Bookings

If you need to cancel a seva booking, the following refund policy applies based on the notice period provided:

Cancellation Notice Refund Amount
More than 48 hours before scheduled seva Full refund (100%)
24 to 48 hours before scheduled seva 50% refund
Less than 24 hours before scheduled seva Non-refundable

The cancellation notice period is calculated from the scheduled date and time of the seva.

3. Online Payments

For payments made through online channels (UPI, bank transfer, or future online payment gateways), approved refunds will be processed within 7 to 10 business days from the date of approval.

Refunds will be credited to the original payment method used for the transaction. Please note that the actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

4. How to Request a Refund

To request a refund or cancellation, please contact us through any of the following channels:

  • Email: kailasagiriguhantara@gmail.com — Include your full name, booking/transaction reference, date of payment, amount, and reason for cancellation.
  • Phone: +91 8884923104 or +91 73536 88333
  • In Person: Visit the temple office at Kavalaganahalli, Chintamani Taluk, Chikkaballapura District, Karnataka 563125.

Please have your payment receipt or transaction ID ready when contacting us for faster processing.

5. Exceptions — Cancellation by Temple

The temple management reserves the right to cancel or reschedule a seva due to unforeseen circumstances, including but not limited to:

  • Natural calamities or adverse weather conditions
  • Unavailability of priests or essential materials
  • Special temple events or government directives
  • Maintenance or safety requirements

In such cases, a full refund will be provided to the devotee, or the seva will be rescheduled to a mutually agreeable date at no additional cost.

6. Dispute Resolution

If you have any concerns or disputes regarding a refund, please contact us directly. We are committed to resolving all matters fairly and promptly.

All disputes shall be subject to the jurisdiction of courts in Karnataka, India.